Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Useful gadget for guitar players. Fast delivery.
Works great!
everything is fine, thank you
Works very well. Tuning made easy
Great tuner, it even shows how much battery has been used.
Works perfectly, thank you 🙏
Very accurate tuner even in noisy environments. I highly recommend it.
A great deal for its price, it's not the best plastic or the best clamp in the world, but it does its job perfectly. It's not rechargeable, but it works very well; it takes about a few milliseconds to respond, but after that, for its price, I'm more than satisfied.
The description says "the package includes: owner's manual, one 2032 button battery." There was no battery in the package. Please send a battery.
It arrived well packaged, I haven't tested it yet because it's out of battery. But it looks good.
Comfortable small rotating tool, suitable for four instruments, seems precise to me, works with flat battery (not included), fast shipping.
It arrived in good condition and works perfectly.
Good product, just that it comes without batteries. Other than that, satisfied.
Says rechargeable but it's not.
I ordered them along with other guitar items... excellent, fast, well made.
The ad said "rechargable" it was not! So i put a battery in it, and couldn't even see the screen! Threw it in the trash.
I purchased it for tuning a bass guitar. I used it by clamping it near the peg and it worked without any issues. Batteries are sold separately. Used one CR2032 battery that I had on hand.
Very good, very easy to use, very good material.
Works as it should. Thanks 😊
on time. packaging is good. I recommend the seller. works. externally coincided with the description. the corners of the screen darken when the right one is turned on, and when the left one is working. the screen turns green when it's working, and blue when it's running.
Ok
very satisfied large display I advise everyone
very good, excellent quality
Works as intended
Display problem on the screen making it unreadable, but refunded quickly