Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived in 4 days and works very well, in 2 minutes you have a toast.
Now it remains to test it in the microwave.
Great!
Perfect purchase, very useful and great for the microwave, very comfortable and practical, highly recommended, great packaging in its box with instructions or recommendations, super fast shipping, everything perfect, thank you very much.
Great!!
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Everything perfect, Everything perfect, Everything perfect, Everything perfect, Everything perfect, Everything perfect
Not bad. Leaves the sandwiches a bit chewy.
It arrived earlier than expected. It works wonderfully, in two minutes you have the sandwich ready. Highly recommended.
Order received correctly and with quite fast shipping. I will try it soon although it looks great. Highly recommended seller.
It comes in its box, it is as described, needs to be tested, fast shipping.
Acceptable product, well packaged and exactly as advertised.
Surprisingly good result with the toaster! Crispy, not soft, as if it came out of a n electric toaster. Very satisfied!
Neat packaging, fast delivery, I thank the seller immensely for their professionalism and highly recommend them. This little microwave-safe tool is incredible! I can't do without it anymore.... I ordered this one to give to my grandson for Christmas. THANK YOU.
I am very happy, the product is just like in the images and works perfectly, it leaves the bread toasted.
It gets toasted, the problem is that even though it has silicone, it gets hot. The first sandwich you put in and take out without any problem. If you have to make 3, I recommend the oven because it's difficult to handle due to the heat it emits.
Works very well. Satisfied.
I have to try it
I haven't tried it but it feels strong and heavy, and the silicone is moldable. It arrived undamaged and everything is correct.
Everything as described, waiting to try it.
Very convenient for making snacks in the microwave, you have them in 2 meters and it doesn't take up space.
The product works very well. I use it daily in the microwave at work; it doesn't leave any odors. Very happy with the product. Recommended if you need it.
Fantastic! It works wonderfully. I have bought it again to give as a gift.
It's the second one I've bought. It works great!
Better than I thought, it toasts bread well. It weighs a bit compared to its small size and looks like a toy because of the plastic covering it, but I was surprised because when using it, it toasts sandwiches quite well so I would buy again. Recommended 100%