Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think I got a good deal for a low price. It's really nice to eat simply.
I bought it because it was cheaper than domestic online shopping. The bread is baked well.
Okay
I really liked it so I promoted it a lot, but the price has gone up a bit.
I was impressed that it toasted perfectly with a nice browned edge in just 3 minutes in the microwave. I think it might even be able to cook fish fillets or eggs.
One slice of bread can be heated in the microwave to make a hot sandwich. Extremely convenient. Preheat at 600w for 1 minute, spread a thin layer of butter, add bread and fillings, and it will be golden brown in about 3 minutes. If you cut the 6 pieces in half neatly, the overlapping ears will be compressed and become hard to eat, so it's better to shift them slightly and fold them.
I made a good purchase.
It's very good. I need to buy another larger one. It's easy to use and really great. Good, good 👍
I haven't used it yet.
I bought it for my daughter before, but next time it's for myself. If you pack it too full, it's hard to open later, but you don't need to keep it separate from the toaster, and it's easy to clean, which is convenient.
Out of curiosity, I bought it. I'll have to buy some bread soon and try making it myself. It seems to be completely detachable, making it easy to clean.
I was using a different product, but I purchased this item as an additional purchase. The main body does not open 180 degrees, making it feel difficult to use. Before using it, I moved it around a few times and one of the hinges broke, causing it to wobble, but I managed to open it 180 degrees and use it. I don't know how it actually feels in use.
I love it so much
It's too small...
It's a shame that the coated black powder keeps coming off. Okay Okay, okay. Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay Okay, okay. Okay Okay Okay Okay
I tried putting a piece of sliced cheese in the refrigerator and freezer, but it didn't get crispy in 3 minutes, so I turned it for a little longer, about 1 minute, and there was a burnt smell. The edges of the bread were burnt. I guess I need to adjust the time a bit depending on the ingredients.
Eat it. It's so good. Put ham in it and bake it, or add chicken breast and bake it, it's so good.
It seems a bit small, but I'll give it a try.
The delivery was very fast. I saw a report on domestic shorts that said they were quite good products, so I looked into them and found that the price was quite high. Group purchases also end up costing quite a bit, don't they? It was on AliExpress for less than half the price. From the appearance, it seems like the same product, but I had high expectations, but the performance is just... But even in the midst of chaos, the price kept fluctuating wildly, going up and down almost twice as much. After watching for a while, I ended up buying it at the lowest price, which was 8,900 won. I thought I could buy it once and try it out, so I placed my first order. The feeling is that it's quite heavy, the packaging was done very carefully, and it weighs a significant amount. It was much heavier than I expected, which surprised me. When I opened it, it was a bit crude, but there was no damage at all. I didn't have any sliced bread, so I cleaned it up for a while and just stored it, and then tried making a pocket sandwich for the first time. I was also considering a double-sided grill sandwich pan that can be used on a gas stove or an electric sandwich pan, but that only heats the surface, so I felt that the bread would burn and the filling inside wouldn't be heated enough if it's cold. So I felt that this product, which can be used in the microwave, was quite innovative. When cooked with electromagnetic waves, even cold ham and cheese will be thoroughly heated from the inside out. However, I thought that the fan would block the electromagnetic waves, so the effect would be the same as that of an electric sandwich pan, but it seems to be exactly the same after all. It's true that I added cold ham and cheese, but it doesn't seem to have heated up enough even after microwaving for 3 minutes. I didn't grease the pan with butter or oil, so the bread didn't turn out soft but rather hard. The dull color doesn't come out at all. Please take note of this.
Okay. It's really good if you buy it during a discount event. It's just cost-effective. Please offer discounts more often. Okay. It's really good if you buy it during a discount event. It's just cost-effective. Please offer discounts more often.
Super convenient!
It was expensive in Korea, so I bought it from Ali.
It is perfect as a tool for preparing simple meals for a single-person stove. The fact that it is detachable made it very easy to clean, so I highly recommend it.
The child likes it.
It's good that it can be disassembled and cleaned.