Product Information:
Material: Rosewood/red sandalwood
Tonality: F/D/C
Smooth Design: Wooden arc design.
Selected Wood: Premium red sandalwood from the remote mountains of Myanmar.
Due to the influence of lighting, display photography and other factors, there may be certain differences in the colour of the product.
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
No. We only ship within the UK and to EU Countries.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They sent me a different one. I ordered one with 8 holes and they delivered one with 6. Disappointed.
The requested item, a wooden xiao flute in the key of F, is not the item I received, a wooden xiao flute in the key of D. After contacting the seller, they told me to keep the xiao flute in the key of D and they will refund me 15% of the amount paid and give me a discount voucher to shop at their store. I want to inform you that I do not want to keep the xiao flute in the key of D, because I already have one that I bought from this same seller in October, and I want to receive the xiao flute in the key of F requested, or receive a 100% refund of the amount paid. At this moment, I am waiting for your response before requesting the return/refund through AliExpress. The flutes from this seller that I have bought before (I have two vertical xiao flutes in the keys of C and D, and I have ordered two transverse dizi flutes with membrane in the keys of D and F) are of good quality and sound very well.
I bought the set of these sandalwood flutes (c, d, and f). They are well made, look very beautiful, and play nicely.
A high-quality flute, very well-crafted and has a wonderful sound; I also really like the tone. Included are an instruction booklet in Chinese writing and notes, a knot, and a high-quality bag that feels like sturdy linen fabric on the outside and soft fleece on the inside. This will be shipped in a sturdy box. Thank you very much to the seller for this.
A high-quality flute with a very beautiful sound. There is also a high-quality storage bag, knotting tool, and instruction booklet with notes included, even though it's not in my language, it's understandable to me. Everything as described. I was accidentally sent the wrong color. The seller is very polite in communication, but since the darker color doesn't bother me, I will definitely keep it and have accordingly pointed this out to the seller. Thank you very much for this.
Has a great sound, the scale sounds very natural, logical and accurate. Very easy to play, the flute takes little effort to make a reliable note. Two tuning holes at the end. Comes with elegant and functional soft case.. Very nicely made. Happy with purchase.