Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works well
Nice looper. Works fine and with the led lights easy to know when to start/stop your loop
It arrived on time and well packaged, feels of good quality.
very fast delivery, package and delivery at reception impeccable. top quality-price ratio (paid €31.99).
Thx
It arrived well. Good product.
Great, my son is delighted. High quality, the pedal is very heavy, works perfectly.
excellent product thank you perfect
Received the product after two weeks, quality is good, the pedal for this size is a bit heavy, I'll check how it works later.
Works great
Received very well.
very, very good quality. Additionally, it is metallic with non-slip rubber underneath. I tested the operation above and it works well. but I still have all its functions to discover
Arrived on time, I bought it to try it out.
Fast delivery and excellent product. You can record any sound as a loop by transferring wav files to 24 bit 48khz with the PC. Solid construction and easy-to-learn operation. Ideal for beginners eager to learn.
Excellent. Small and functional. It also includes a tuner. Additionally, it feels solid and durable. The ability to include your own recordings is an extra point.
Truly great for the price. Not very well suited for live perfomances 'cause of single button, but for the home, even studio use is awesome. Very small, but heavy. The tuner is very precise, also.
Great looper pedal, exactly what I was looking for. It's really easy to use, even for beginners. Its price is simply amazing, I didn't expect something so good at such a price. It gives me lots of options to practice and develop musical ideas. Highly recommend to anyone looking for a good and affordable looper pedal.
☆☆☆☆☆☆☆☆☆☆☆🥰🥰🥰🥰🥰🥰🥰
Very valid and simple to use. 10 recordable tracks.
excellent delivery
Very good pedal. Great cost benefit ratio. It does the job, very accurate tuner and easy to operate. Only remark is that it could have a physical way of using a separate control pedal to turn off and on the tuner with your foot. There's a way with the m vave page turner, that could be more explicit or enabled by a simpler way. All in all i'm very happy with the purchase. Very good quality.
Purchased as a gift for a music enthusiast who was delighted because it exactly meets their needs.
delivered without power supply
The pedal works perfectly and I am satisfied. Thank you very much.
Arrived well! Great product!