Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Using it well.. Feels less bright than expected.. haha.
Overall, it's okay, but after ordering, I saw that other places sell it for 10,000 won. It's unfortunate that I could have saved 4,000 won. Also, the light is adjustable as described, but it's not as bright as I expected. The rest is generally okay.
It looks smallish when it arrived but guess what? It's so good and bright very well. The most thing i like about it is that, you can comment it to a power bank and it works smoothly
Good, but the base is too light, the lamp tends to fall and lose balance, too bad.
It's good to use without hurting the eyes, but the brightness is a bit weak. And since I'm shorter than expected, I think a stand on the desk would be better. It's a bit shaky, but it's okay since it's USB.
Good quality with very bright light. Like the adjustability too. Foot could be a little bit heavier as it does not stand that sturdy on carpet
I never received it... I had to wait more than 40 days to receive the refund. :(
Not too tall, but suitable for a cosmetic, massage table. Strong enough 👍 For this price i recommend it 🥰
The frame is sturdy, but fixing the basket is ambiguous.
So far so good. Three modes of lighting. Remote is attached to the wire.
Goods ok for the price.
Very cute and precise! It has different light tones, it arrived quickly 🇨 🇱 .. I give it a 4 because it should come with another extension to lengthen it further, even if we wanted it.
Thank you, I can arrive
Very easy to install, bright light. Perfect. Thank you
Everything is OK. Thank you.
Item arrived quickly.. works ok. is a bit flimsy.
I am very satisfied with the entire transaction. Compliant product Thank you
Great. as in the photo I recommend it
Desk lamp is ok. It shines quite brightly, the light color changes are useful, the workmanship quality is very good. At this price, it is a really good product.
I bought it because there were no direct lights on the toilet pad and it was dark, but I am really satisfied. I was able to adjust the length, so I liked it when I installed it on the bathroom.
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bastante bien! function correctly.bastante bien! functions perfectly! function corrected.
It lights up very well, I love it, and I use it to apply eyelashes since it is more comfortable than other types.
I'm ahead of the hope. Very happy
Works great! Easy to assemble and makes quite a lot of dot light