Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's quite sturdy, but short and narrow. As you can see in the photo, towels don't fit. I had to fit a lid there. Everything else holds quite firmly.
Very useful item for the house, i am definitely buying more of these! perfect for saving space in the kitchen!
It wasn’t quite what i expected. i can use it inside a cupboard or at the bottom of a shelf as long as the shelf is not too thick, but the moldings on my kitchen cabinets were far too thick to use it where i wanted. i figured something out though.
It's just barely usable.
Great
simple and useful, nothing special
Great product very useful
Great organizer for cutting boards...
It's good, but it's a bit crooked. I think I can straighten out the light parts.
Very fast delivery, the product fully matches the description. Thank you to the seller. I recommend it!
It's sturdy.
poor quality. bars are not straight.
Received well. I will use it often.
At the first glance looks great, but when you hang it with the weight of actual cutting boards on it, it becomes quite wobbly. Probably needs to be made from a thicker metal to do the job, but we'll try to use it and see how it goes, maybe it's ok!
A fost it small but it does the job
It's a cutting board rack, but I bought it to organize the many trays I have. I use it by putting a small tray on top and a large tray on the bottom. I put them in according to size, and it fits a lot and organizes everything neatly, which is great. There's a little bit of wobble, but it's okay.
Great! Solid and practical! Be careful, the thickness for the shelf is not adjustable.
Everything skew. Not one part is welded in a straight line. It' still serves it purpose but not worth the amount spent.
Great, just like in the photo.
To expensive for what it is
It's more perforated than I expected... but it's good for the price.
A product I want to give 10 stars to
Good product, satisfied, convenient
Everything is fine 👍🏻
Great. A very useful item for kitchens, especially small ones. Very satisfied. I'm checking if I have another space to see if I can buy another one. Recommended.