Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful sound, easy blow/ draw no air leaks, pro level instrument
Very satisfied, they delivered it to me exactly eight days later, very well packaged, arrived in excellent condition, a very nice item, excellent weight, you can notice the quality of the material it is made of, very good sound, in general the entire process was excellent, thank you very much, if I need another one in the future I will go to the same seller.
Thanks to the seller! The harmonica arrived in Ukraine in two weeks, very well packaged. The instrument is excellent, I liked the sound quality. I recommend everyone to buy it.
I bought one C key and was satisfied with it, so I bought another one in the Paddy version.
Excellent high quality harmonica. robust build . fairly large comb area which will take some time,e to be accustomed to. great playability and speed of bends out of box . great instrument at a great price.
I started with a Harmonica USA harmonica and bought this one because I wanted to play something better. I'm still a beginner who can't bend well yet, but it already feels a bit easier. It's made of solid metal, so it feels heavy and sturdy, which is nice.
The best!
harmonica with good invoices, some defects, such as burrs on the tone letters inscribed on the aluminum comb. for the rest, it sounds good, overblow / drow etc everything fits. note to manufacturer : - a small improvement on the hood visor system would be welcome.
Very good quality/price ratio. It sounds very good. I am satisfied.
plays well,
My order arrived fast. Accurately packed. The item matched the seller's description. I am very much satisfied with my purchase.