Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesnât include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product compliant and very fast shipping to France.
I bought it at a low price and it's good. The delivery was fast and the price was affordable. I bought curtains this time at a reasonable price. Thank you hahaha! I hope you sell a lot and prosper~!!! Thank you for your hard work~~! !
The length is different
Good good
I loved them, however, the color is slightly different from the ones I bought a couple of months ago. ðĨē ðĨē Now I have curtains in two colors.
The price is reasonable for expecting such high quality... The length is a bit disappointing. The length of the 230 line is just right, but it's not available ã ã ã .
It's prettier than I thought. The length is also good
It's a bit redder than in the photo. I bought it thinking it was beige linen, but the material is just as good as the price. It's a bit redder than in the photo. I bought it thinking it was beige linen, but the material is just as good as the price.
I contacted the store as soon as I bought it to cancel the order, the curtains were the wrong size. They told me it was impossible to cancel it and that I had to receive it and then return it. The truth is that I don't understand why so many turns.
I waited a long time, but it was worth it and I feel proud. I waited a long time, but it was worth it and I feel proud. I waited a long time, but it was worth it and I feel proud. I waited a long time, but it was worth it and I feel proud. I waited a long time, but it was worth it and I feel proud. I waited a long time, but it was worth it and I feel proud.
It's thicker than I thought..? But it's not bad, it's a part apartment. â ðķ â Wah Apartment Apartment 9 ðķ â 6 Apartment ðķ â Wah Apartment â ( ðķ â And (and a part apartment (āļ â ðķ â Wah Apartment Apartment 9 ðķ â 6 Apartment ðķ â Wah Apartment â ( ðķ â And (and a part apartment (āļ â ðķ â Wah Apartment Apartment 9 ðķ â 6 Apartment ðķ â Wah Apartment â ( ðķ â And (and a part apartment (āļ â ðķ â Wah Apartment Apartment 9 ðķ â 6 Apartment ðķ â Wah Apartment â ( ðķ â And (and
The cost-performance ratio is excellent.. I recommend it.
Good, good, good
Well received. I am satisfied.
I received it well, thank you. I made it by collecting cheap things here and there. Goodbye, goodbye,
The material of the shower curtain is good, and I was surprised by the deep color. After applying the curtain, the balcony atmosphere became even better...
Excellent quality and exactly like the pict
I like it. It blocks the light just right.
very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice very nice
Good
Looks like a nice curtain. Very lightweight
It doesn't wrinkle, the color is nice and goes well with anything, it's cost-effective, and it's light, so it doesn't take much weight, so it can be easily installed with a compression rod. I installed it in a small room and liked it, so I ordered more and installed it in other rooms as well.
Beautiful curtains
I bought it cheaply and am using it well.
I received the product well