Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My curtain is beautiful.
Beautiful!! 👌🏻
I really like it, I made a good choice and the truth is that it arrived quickly and in excellent condition.
The quality is good, they are not thick and allow light to pass through. The eyelets are made of plastic, and the size is appropriate.
excellent quality
I really liked these curtains, they are not long... not very wide, they have a color that leans more towards nude... very pretty.
Court
The measurements bit off
Product as described. Good quality
Great quality, they are very beautiful and look perfect in my living room.
The quality of the material and the curtains is very good but the measurements are completely off
Super
I am very happy with the curtains, the fabric is of good quality and the color is just like in the picture.
They have a good feel and the rings are quite large and white; They bring warmth to the room. They serve both as a living room and a bedroom, long and measured exactly as we ordered. The delivery was ahead of schedule. They do not need an iron.
Very pleasantly surprised by this curtain. A beautiful warm beige colour, a kind of warm mushroom. It will match most decor. It's lightweight yet almost opaque. I'm using it with a pole at the top of our stairs. Great!
Better quality than expected
I liked it, very good.
They are beautifull
I should have bought a bigger size , also it has a little bit of a pink look and the grommets are off white just letting other customers know
They are ok
Very beautiful and high quality!!!
Product as described. Very good quality, especially for the price
Exactly as I hoped they would be. Wonderful curtains! Delicate, easily damaged but that's how it is when there are cat litters at home. 😻
Awesome curtains! The quality is very good for the price. I recommand
Everything perfect, they are just like the image.