Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay, I'm satisfied.
2.2L I thought it was small at first, but it's perfect for camping.
It works well, very fast heating on induction. Thermometer is trash, use your own.
Thank you, well received.
Excellent product!!!
Works well. It is true that the lid does not fit perfectly on the pot. However, when the oil is hot, it works well. Has very good temperature regulation.
Perfect!
beautiful arrived before 4 days from the scheduled date.. Excellent thank you very much AliExpress I am super satisfied will try it at home right away because I have an induction cooker let's hope it goes well 🙏🤞 well done seller
Very practical for making small quantities. Already tried it. Not bad. Recommended.
There's also a thermometer, and I think it's fine with the mini fryer~!!!
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I am so thrilled with this purchase! I bought this deep-frying pot specifically to make schnitzels, and it performed beautifully. The built-in thermometer is the best feature – it takes all the guesswork out of getting the oil to the perfect temperature. I was able to maintain a steady heat, and my schnitzels came out perfectly golden, incredibly crispy on the outside, and juicy on the inside. No more soggy or burnt edges! The draining rack that fits onto the lid is pure genius. It's so convenient to lift the cooked pieces out and let the excess oil drip right back into the pot. It made the final result much less greasy and saved me from using a mountain of paper towels. The size is also perfect for a small household; you don't need to use a huge bottle of oil just to fry a few items. Cleanup was surprisingly easy as well. If you love fried foods like tempura, schnitzel, or fries but don't want a bulky deep fryer taking up space, this pot is the perfect solution. Highly recommended!
Excellent!!!! It doesn't get dirty, the thermometer is fantastic.
Everything perfect, thank you, very happy.
Thank you very much for genuinely nice frying pot with a thermometer.
Nice aluminum quality. It's not too sturdy but does it's job. It's practical.
I will need to test it before giving the final verdict, but it appears to be resistant, the size is good, and possibly suitable for the purpose.
Very good.
First of all, the box arrived in a severely damaged condition from the outside. However, the contents inside were intact. I will try it out and leave another review. It seems okay for cost-effective use.
Good, expensive and very clean
I think it's cheap and good. ........................ .........................
Very satisfied. Highly recommended. You won't regret buying it! Very satisfied. Highly recommended. You won't regret buying it! Very satisfied. Highly recommended. You won't regret buying it! Satisfied ^^
Well received. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you. I received it well. Thank you.
Ok