Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| EU Countries | 5-20 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earthquake cable best made
Good quality product, everything worked perfectly and the tuning is fine. Great product and arrived very quickly.
Very good, at least I don't have to pull out my phone in the middle of mass anymore.
Quality not great, screen defective upon unpacking.
Good tuner, I use it for bass, very good.
Great tuner, for the price it's really worth it, even buying more than one for stock. Just don't forget to replace the original battery.
Very good tuner. I bought it especially for an acoustic guitar and it worked perfectly. I highly recommend it. 💯
For the price, it's great and fulfills its function. To be even better, it should have a telescopic viewfinder and a slightly larger clamp (it was tight on one of my violins, for example). But nothing that prevents its use.
All good, I recommend!
Very small, almost doesn't fit on the guitar arm, but useful and functional.
Excellent, better than I imagined, it even came with a battery and everything! I tested it with my guitar and it has different modes and tunings for each instrument.
Work fine
Very top, working perfectly! You can buy without worry! Low tuning, guitar, ukulele...
Excellent tuners, fully recommended 👏🏻👏🏻👏🏻👏🏻👏🏻🎶includes 2032 batteries👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
Good
The ukulele tuning works well. Battery included. It's slightly bigger than the smaller one, so the screen is bigger and nice. The ukulele tuning works well. Battery included. It's slightly bigger than the smaller one, so the screen is bigger and nice.
Good product, arrived one day before the deadline, worked perfectly, satisfied, the Irin brand is good, I recommend it.
Perfect operation. This is a good product. I plan to purchase again next time. It works smoothly and I will purchase again next time.
The product arrived as advertised without any issues.
This is a cost-effective product.
Great acquisition. I was surprised by the quality of the tuner.
It's small but works great. Received in its packaging with box and protective sleeve and instructions in English. Complete with button battery. Delivery quite fast - I recommend it.
it's not as accurate as those that are more expensive. Well, it will do for tuning a guitar at home.
The product came well packaged and before the deadline.
It arrived in good shape but the box was crumbled. .device works very well and clamps on to guitar very firmly