Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
good
Good
Fast delivery, the equipment works perfectly but the range is not very good, unfortunately. Thank you
Works great for now, will see later. Easy to install.
I had already ordered one to try, and I was surprised because I wasn't at home. I had an appointment in another city, and when someone rang, it directly rang on my phone. It works very well, so I ordered two more for the family. I highly recommend.
Good product, I recommend buying it. Attends well to the purpose, if it doesn't fit, you can place it on the side on the wood. I recommend all the products. filter, rubber, etc all that appear in the photo.
Very good, I recommend.
Good article ok. 👍
Very good for the price, I recommend it to everyone.
Excellent product, sensor works well. Good price. Fast and safe shipping. Recommended for everything mentioned before.
Quick shipment. It has just been delivered in five days after order placement. The product is great as of described.
Very good qualti im happy
Good for the price point. Activated camera when pressing the button so batteries last long.
All good
not yet tested....at first glance it seems good.
Everything is very good, good quality of materials. I have bought several times, I recommend it to the seller and the product arrived very quickly.
For its price, it is in line with what you receive, the doorman is good, for an apartment it works great.
Item as described. Very happy. Excellent service. Super fast 7 days delivery from mainland china.
Well received without damage. Well, I find this connected doorbell quite good, especially for this price of a little over €7. Certainly, it's not perfect, the image is not very large, the sound from the integrated speaker is not exceptional, but overall it remains satisfactory. Everything works with Tuya, no possibility to configure anything with the application except the ability to answer the door, talk through the doorbell, and see the battery percentage. The sound of the microphone when it is distorted is inaudible, I prefer to keep my own voice. The screws and pegs provided are bad, it's better to use your own for better wall fixation. The battery seems to be durable, using it several times for 3 days to test, I only lost 10%. I think that in normal use, it would not have decreased. It automatically goes into sleep mode, which is quite good because it preserves battery life without having to recharge it. It's good.
Works well
Haven't installed it yet, but a good well made piece of kit.
Good quality, simple app, easy to connect
Arrived over a week late but was given a 1.00 coupon per item to use on next order it works great!! Easy to set up and use!! Thanks! !
It arrived very quickly, easy to install, and works perfectly. Good price, price-quality ratio