Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved them, I have bought other nails that claim to be 1.14 millimeters and these are the best. Same size, thickness, shape, and material.
Fast delivery and the item is the exact same as you would get here where i live. Having 100 picks is extremely convenient.
I have ordered the guitar picks before and am very satisfied. The surface is easy to grip and the picks are very durable. It's nice that a small box is included. The shipping was fast. I can confidently recommend the product and the shop.
I bought it well at a low price. I bought it well at a low price. I bought it well at a low price. I bought it well at a low price. I bought it well at a low price. I bought it well at a low price. I bought it well at a low price. I bought it well at a low price.
They arrive in the box as described in the listing, it is not the original Dunlop product due to the texture of the plastic, but the calibers are very good. For the price, it is a very good quality copy and the box is very well made. I was satisfied, good price-to-quality ratio. Thank you, it also comes with a hanger. Greetings, recommended.
Fantastic
The original is on the left! They play okay! 😄 I recommend it. For this price, you can throw fans off the stage! 🤣
Thank you
Excellent! Well worth the price. Obviously they are not original, but the quality is good.
Thank you
Excellent product, I always buy from this seller.
Exactly 100 pieces are contained in the portable case. The product description and size match exactly.
Very booooooom
Excellent. The picks are of great quality. Very affordable. As for durability, I've only been using them for a short time, but they seem as durable as others I've had before.
It arrived complete and quickly, the gauge is appropriate, a bit thicker than the measurement but it fulfills its function and remains thin.
Spectacular, record time in shipping, impeccable presentation, excellent quality, this is the 2nd one I've bought in 2 years, I recommend it 100%.
Perfect!!
Very good.
Sensacional
Excellent quality, I recommend the seller.
In my case, I ordered the 50pcs Mix version and I received 51 picks, more precisely 8 units of number 0.50, another 8 of 0.60, another 8 of 0.73, another 9 of 0.88, another 9 of 1.0, and another 9 of 1.14. So that the entire spectrum of thicknesses has been covered with more or less the same number of units for each number. Therefore, the Mix is perfectly balanced, covering all thicknesses without exceeding any specific thickness and/or not including enough units for another different thickness. Also, thanks to discounts and bonuses and such, each pick has cost me less than 15 cents. At first glance, it seems that they are original picks. Furthermore, the order has been received at home in exactly one week. Therefore, and at this price, product and seller recommended 100%!! !
The product is the same as offered. Shipping was faster than expected. Excellent seller.
Good for price
something beautiful something lovely something well-made I recommend
Good product, I don't know if they are original or not but they are functional. I've been ordering them for quite some time and I use them regularly.