Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Fast delivery, very good product.
Very good quality, but I would have liked it to come with screws. I put it on an Epiphone Special II.
The holes do not fit an Epiphone. The details of the gears are not very fine and the metal is somewhat chipped. However, it looks good from a distance.
Arrived quickly, well packaged. the craftsmanship is flawless and is a really good solid piece of metal. 10 out of 10.
Very sturdy, excellent craftsmanship, didn't expect it to be this good.
Really beautiful! Amazing.
Good quality, fast delivery.
Very nice, only bigger then original plastic
Conforms to specifications, well-finished piece. Superb piece, too bad it doesn't come with screws.
Not compatible with a Gibson Les Paul.
Spectacular appearance, comes without screws so please keep that in mind.
outstanding
a product that does its job and is affordable in terms of price
Could have come with screws
Great, beautiful engraving and good quality
Holy satan
Very cool item, looks great!
Perfect, thank you.
It is very very beautiful. Removing the screw cap from the guitar neck (a Gretsch) fits perfectly.
Excellent product, the only downside was that it exceeded the deadline, but other than that everything is fine.
I bought it knowing that it is designed for Gibson-type guitars, so mine was a whim to put it on my Jackson Monarkh SC7X and I liked it, it's a bit big but I really liked it, the material is great.
Excellent, fits my Les Paul without any problem. Ready for the look change.
Beautiful and made of good material, the slots didn't fit the same and I ended up with only two screws. You can also use double-sided tape, but it's very pretty.
EXCELLENT EFFECT on ESP
The delivery was incredibly fast, taking only 4 days. I installed it and I really like it. I should have bought one more. Next time, I'll try purchasing in a different color.