Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package was opened and a hair tie came in its place.
The display of the tuning status is clear and easy to use.
The product is terrible. It doesn't detect low strings. Not even the sixth string of a guitar or any bass string.
Good product, comes with its battery. A bit wider than I would like, but it's discreet. It doesn't turn off automatically if you don't use it; you always have to turn it off manually or it stays on all the time.
It's not very accurate for bass, even a 4-string one.
very good and practical
Excellent product, comes with its own battery and is easy to use.
Excellent product. Small, discreet, and precise. The best value for money I've found. And the store deserves praise: lightning-fast delivery! Highly recommended!
Defective unit. a or 5th string doesn't work correctly
Great
I liked it so much that I ordered 2 more. Highly recommended.
Good service
Very serious seller, delivery was quick. The product is very good and practical. Recommended.
I highly recommend it.
I am a repeat buyer. It's a bit large, but the sensitivity and readability are acceptable. I feel like the battery drains a bit quickly. Is there no automatic power-off feature?
Arrived on time. Doesn't pick up the bass very well. Haven't tested it on the guitar yet.
It works very well, but when i put it on the guitar, it shows the notes upside down to tune and unfortunately it doesn't change sides. And i tune the notes upside down.
The tuner is ok, not great, but ok. The accuracy is acceptable considering the size of the tuner and the cheap price but fine tuning by ear is also required....at least for me. The only real downside of the tuner is that if you want to mount it above the guitar head the tuner remains 'upside down' which is annoying for me so it really needs to be mounted under the head stock. Shame the orientation can't be changed.
Seems to be working well, no problems
Good solution
Love these tuners, use them on guitar, mandolin, banjo, and bouzouki. Accurate and relieable!
Very good product, of high quality and precision. I recommend it.
Excellent product, highly recommended 👍
Just ok... doesn't work well in loud environments
very good product.