Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works perfectly, there is no noticeable lag at all, I really liked it, it gave me an unparalleled level of freedom.
Wireless guitar system 5.8 ghz wireless 2000 mah wireless guitar system 5.8 ghz wireless 2000 mah wireless guitar system 5.8 ghz wireless 2000 mah
Fast delivery, good product, thank you
It's perfect, it works exactly as I expected, I'm happy, if I need another one I would definitely buy again, highly recommended seller. +AAAAA
I haven't tried it yet, but it looks good.
Very nice device. I haven't tried it yet, but I'm confident because I have a New Bee 2.4 GHz that I've been using for 2 years and it still works perfectly. The shipping was extremely fast, taking only 6 days. Thanks to the seller.
I should have bought it earlier! It was a hassle to connect and prepare to play guitar, but now it's much faster and more convenient!
Looks good, sounds good, worth the price.
Hi and thanks so very much arrived today Thanks aliexpres and thanks to the seller a1 service fast delivery 😀
Great product! if need too, i buy again.
I received it quickly and am very satisfied with the product. It pairs well and is very convenient to use.
Just arrived today Tried the wireless guitar system and it sounds really good and didn't experience any drop out or glitches, thanks so very much to the seller and aliexpres, highly recommend seller a1 service fast delivery 😀
It works well. It seems to be the same product as Jo-yo. It works well. It seems to be the same product as Jo-yo. It works well. It seems to be the same product as Jo-yo.
Great device, exactly what i needed!
It arrived less than 10 days after I placed the order. The delivery of the white stone was fast and the item was very clean. I order from Ali all the time, and this was a delivery that gave me a certain level of trust in the product. When I have time, I will order again.
Since it's a rechargeable type, there's no need for separate batteries, and the first The test is working well.
These wireless devices are very good. Secure communication without delays. Excellent design and very comfortable. But after a few weeks of use, the transmitter has started to fail. So this low score is due to that. Maybe I got a defective one. Now I am waiting for a response from customer service.
Everything works perfectly, I recommend the seller.
Fast delivery and good performance. It looks like my neck is stuck and about to break. I will use it with caution, though. If it bends at 90 degrees, I don't think I'll look for any other products anymore. I highly recommend it.
This is the item. It's just an unknown company, but I don't think it's any less capable than the xvive u2. The jack plug doesn't fold, so it seems there is a risk of damage if it receives a strong impact. You need to be careful if it's not a recessed jack plate.
This is my first time using a product like this, but it's okay... I was told to buy a 5.8GHz model for fun, so I bought it~ haha.
Works very well, flawlessly, very satisfied. Definitely recommended. I can only recommend the wireless guitar system.