Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time. It doesn't work continuously and keeps moving to the side so i had to add icypolle sticks to keep it centred
Not used yet, but received well.
Item looks good
The fountain works actively from the sun. Periodically, it catches the cold. But it still looks cute
Ok
Cool thing. Assembles very quickly and easily. Works perfectly, but there is one BUT ... Even on a sunny day, if the sun just goes behind the clouds, it stops working. It needs to be bright sunshine. And my sister is very happy, couldn't tear herself away from it for half a day.
super fountain very good quality with 4 stabilizers to stay well in the center of the small pond. arrive quickly in Belgium.
Ok
haven't tried yet
Not tested yet but arrived intact.
Ok
Works well in full sun.
works
Pond almost drained, then tested. 😬
It works quite well, as soon as it casts a little shade or less light, it doesn't work................................. It has to have good sun for it to work, but for the price, it can do.
It seems quite complete
As described, I recommend the seller.
Super 👌 😘 😍
They couldn't check for a long time because there was no sunny weather. But today finally)) It works very well, but there must be direct sunlight, in cloudy weather - it doesn't work, if the sun is more/less - then in pulse mode. Does not accumulate energy. Liked it
Top 5 stars, fast delivery, top product.
Excellent seller! Great communication, fast shipping, and the items arrived in perfect condition. Very happy with the quality and overall service. Highly recommended!
I haven't tried it yet, I hope it's good... It has nothing to charge 🤨 I thought it would come with a USB or something... does it only charge with the sun? Hmmmm I hope it works, I don't know...
Top
The fountain arrived intact, but I haven't fully figured out how it works yet, but overall it's very well made. !
More water splashes.