Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good... very decent pickups at a bargain price
Excellent product, works very well. Professional sound. I recommend it. Shipping was smooth and on time.
Great sound 5 stars
These are good value for money and were delivered quickly.
The product is very well constructed, I have not yet installed it to give a better assessment.
It has a good sound; my Telecaster used to have ceramic pickups, but now with these the sound is different. Much better. Another level. I'm going to order again for a new guitar. Thank you.
product as advertised
I haven't installed them yet, but they seem to be of high quality.
Good for price, lacks wiring diagram but easy enough to figure out
Excellent.
It arrived very well packaged and on time. The material is very well finished. I plan to install it soon and will post updates here. The pickups have a very nice appearance, I will evaluate the difference in tone.
All good. Thank you.
The shipping company Mail Americas does not have a physical office in my city, Arequipa. They have complaints about lost orders and others that never arrive, they report customers as absent but in reality they never visit the address. If Aliexpress wants to protect its image, they should change the delivery company.
I really liked the pickups. Compared to stock ones, they sound brighter, sound great in the middle position, the bridge pickup gives a glassy sound, not quite bassy enough. The build quality is also excellent, the wire ends are tinned, good packaging, high-quality fasteners. The base under the bridge pickup is copper-plated.
The pickups arrived quickly. Everything arrived in perfect condition. Great sound.
It wasn't for me, but it's a good product from what I've been told.
Very good microphones and really not expensive at all.
They work very good. Especially when taking the cheap price into consideration. They have a clear sound with very little noise.
Very responsive sensors, playing is now a pleasure, no harshness like on ceramics, warm sound, vintage presence.
good value for money