Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly recommend
Easy to use and very handy
Great, just like in the photos.
Very good product. Excellent quality and the design and spaces can be adapted. The only downside is that one corner was broken, but it does not affect its functionality.
It is very useful and beautiful, it is exactly like the photo, the lids and pots fit very well, I recommend it, although one corner arrived broken and I had to glue it.
very satisfied, I will order more, just not enough bars for me.
Products as shown in the photos. Useful for keeping drawers organized. Fits various sizes.
It works great for pans, I will buy it again.
It arrived just on time, in perfect condition 👍
Easy to install. Very useful for all bigger lids. I have 2 small saucepan lids that don't fit because the wire loop is too high.
Excellent, practical as described
The size is generous and more compartments fit than expected. The length is adjustable which is convenient. I like it a lot.
It is perfect for organizing the kitchen.
Perfect item to keep pans and pots perfectly organized and within reach without having to move others. The width of each compartment can be adjusted to the size needed by each utensil.
Good
The rack is very light and the dividers bend with the weight of the cast iron pans but I placed them on the side walls and it's okay. My closet is more organized and it's practical. The dimensions are correct and fit perfectly with my kitchen cabinet. Thank you!
Great item, alrhough the frame is plastic not metal. Fast shipping, recommended
very fast shipping and good quality
Liked it. Basically as described, simple product in decent quality. Did everything i wanted it to.
Excellent, it fulfills what it promises, saves space... excellent packaging.
Excellent product. I plan to buy more soon.
I ordered three shelves, one arrived damaged, but they refunded the money without any problems. Thank you very much, it suited me well, the lids found their place. The only downside was that I had a bit of trouble with the inserts; they didn't want to fit into the grooves, so I had to use a hammer and tap them lightly. Overall, it's a very necessary item, you won't regret buying it; all the lids are visible and in place. Super. Just what I wanted. I think I can do the same with frying pans 👍.
Just as described in the offer, well packaged and in perfect condition, it arrived very quickly. It was not necessary to contact the seller.
Cheap but nice!
Excellent, excellent, excellent