Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Key Features:
I'm super happy, I finally have everything organized.
For the price, it's really great. It holds my kitchen appliances and gives me a bit more space in my kitchen. It's easy to assemble and adjust, and the quality is also okay for the price. It had some burrs in two places and isn't as sturdy as thicker metal, but for the price it's a top-notch product. I'm satisfied.
Great! The product arrived very quickly. Everything is as shown in the photo.
Product matches the description. Very practical space-saving design. Good quality
The material and measurements are as indicated in the description. I am very satisfied with the product!
Great! Easy to assemble, good value for money! Thanks :) Fast delivery!
Very good quality, can hold a lot of weight on top.
Very fast delivery, thank you. exactly meets my expectations... as presented...
It gets the job done. If you almost fully extend this, it starts to bend. I recommend the seller to upgrade this with some reinforcement there.
Great, I really liked it, it's exactly what I wanted 🔥
Product as described, quite sturdy. Adjustable in width and height, fast delivery in 2 days. Satisfied!
Very fast delivery, 3 business days to France, top-notch sturdy shelf, easy to assemble, perfect for my air fryer and coffee machine.
I'm totally thrilled with the shelf, it's very beautiful and of excellent quality.
Fast delivery. Product as described, quality is good. Easy to assemble, extendable length and adjustable height
Excellent product, 👌🏼 highly recommended, arrived super fast and well packaged.
Super shelf received very quickly; very easy to assemble with image instructions. It allows for greater storage space. One plastic piece arrived broken in two, but it's not a problem for me since I wasn't going to use it anyway. Length and height are adjustable; so I recommend it 200 out of 100.
Excellent product, I recommend it (I got a space-saving grant thanks to this shelf). I placed my printer on top and my filing cabinets below.
What is advertised; very good!
Assembly was easy. The shelf feels sturdy and it fits perfectly above our microwave to hold our large grill/toaster.
Very nice storage shelf, very practical. Sturdy and with beautiful finishes.
Love it the perfect size for my needs
Easy to assemble, sturdy, fits perfectly in the space where you want to place it, great storage capacity, just what I needed. Fast shipping, I recommend the product.
Perfect! Easy to assemble, I recommend this product.
It arrived very quickly and in good condition. Almost all the elements are made of metal and it seems to hold the weight indicated by the manufacturer well. It helps with kitchen organization.
I am delighted, great space, metallic and sturdy enough to leave things on top, definitely a recommended purchase, and it also looks great aesthetically.