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Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful! I loved it so much! The box arrived well damaged, but the kettle was perfect. In Brazil, the plug needs to be replaced.
I loved it, it heats up really well and you can regulate the temperature.
The product meets expectations, good build quality and water capacity, I highly recommend it.
Really cool kettle which shows the exact temperature as it boils and as it cools down in real time! !
Ordered additional kettle for my workplayce. Solid product. Had it for a year in my home abd had no problems for a year. Pretty accurate and easy to brew filter with.
Very excellent compared to its price, it's nice to install and pour, but it doesn't have a flow regulator. Still, I strongly recommend it.
Works well as expected. I just suggest boiling the water about 5 times to remove any metal/plastic taste.
Excellent
Item received. Haven't tested it yet. I already have one and it works perfectly. This one was bought as a gift.
The kettle is very well built and presents a robustness that impresses. It is easy to handle and simple to operate its functions. Excellent cost-benefit ratio, a great purchase. I recommend it.
Very good !
Very excellent and fast.
I recommend it to you; its price is excellent.
The kettle is of high quality, there is no foreign odor, the temperature is adjustable, I haven't checked the accuracy. I recommend the seller.
Excellent choice for heating and boiling water
It's actually more useful than I thought... A temperature difference of about 1 degree would be good, but occasionally up to 2 degrees seems acceptable... Although the grip is comfortable, the port is heavy and the center of gravity is forward, causing wrist fatigue. Also, the inner part at the top of the port is difficult to clean... The water discharge is not very good as it comes out in front when the flow is high. Sufficient for general flow rate usage
Excellent product. Arrived within the deadline. I recommend it.
In excellent condition
The kettle is very good.
Very nice product, good craftsmanship, water boils very quickly, very practical. I recommend!!!
The kettle is really nice and cheap. I got it during the promotions. The problem is with the V60 plate; it needs a flow regulator.
Very good, beautiful and functional. The box arrived a bit crushed, but internally the product was intact. User-friendly, easy-to-understand operation manual. Reaches high temperature (100°C) very quickly. Recommend!
Everything is great :)
excellent kettle. arrived well packaged
Prima kettle. Temperature is adjustable. Fast delivery.