We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
No. We only ship within the UK and to EU Countries.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think the balance would be better if the bridge was lowered a bit. It's more comfortable to play, and the E string produces a clear sound. I expect it will be even better if the D and G strings are longer. The bow that came with it is also good. I want to buy it separately.
Excellent product, however the shipping updates are not synchronized between the platform and China Post. The seller provided me with the Correos de México tracking number until I requested my return, at which point the product was about to be sent back to its origin.
I fell in love with the messiah violin from stradivari. i have some half finished projects, but i wanted to see and hear what this company had achieved and the answer is excellent! on one of the pictures enclosed i have displayed a twin sister, yet to be finished.
Good quality of wood, comes with a functional bow and a simple case for protection. For the price, it's a great value.
A fantastic violin, well-made and with an intoxicating wood scent, produces a very clear sound! Carefully packaged and complete with bow and case.