Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful flute, excellent craftsmanship, high-quality case, I recommend it.
The goods arrived quickly and were in good condition, but when played, they could only produce two different notes, unlike a typical hulusi which has 10 notes. You can not play only can display
This brand is extremely poorly constructed, and doesn’t function. out of the 7 note scale, only 3 notes can be made. it doesn’t even meet the toy level of quality and shouldn’t have passed quality control, if there ever is any. i bought another one of a different key and brand but in the same price range from a different shop, which functions perfectly.
Good, nice instrument, good quality for the price.
As a Hulusi flute, it is beautiful, but it is difficult to play and tune.
Honestly couldn't get better for the price i've been playing for 3 days straight
Excellent instrument... I just don't know how to change the tone. I'm going to study on YouTube. It's complicated. Will it be like an ocarina? Only Chinese teachers teach this technique and I don't speak Chinese.
The instrument is very beautiful, but the tuning is not very good.
Even more beautiful than expected!
Product received within the estimated timeframe. Correct and well-packaged shipping, although the case arrived slightly dented. The item matches the seller's description. Everything is correct (yet to test its functionality), but for now I am satisfied with the purchase. Recommended seller.
Wonderful instrument, the case is also lovely and held up well in shipping, adore this
Bad quality
Very good quality, the finishes are magnificent. The quality-to-price ratio is honestly worth the cost. I love it, plus it's easy to use.
It arrived well, I thought each hole would make a note but only three sound. It arrived on time.
I am really disappointed, the product arrived to me after 3 weeks. The case is damaged and torn. And the harp itself is broken in both directions and the seller has not responded to messages for several days. I do not recommend buying from him.
Super nice, sounds great and the box is amazing, everything is very good.
Amazing instrument!