Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as in the photo
Chiquitita, tell me you 🎶 Abba it's pretty 👍 size as indicated I just saw that there are instructions for some wooden spatulas that I bought, let's see if there are also instructions for this board. I never would have thought that they needed to be treated before use, like curing pans.
Ok
conforming
A priori it seems like a good board. The finish is perfect.
Feels high quality enough, hard to say if it will last long in the long run but I'm optimistic.
Great cutting board. Ordering second time for family
As described very nice
Everything is as described, I am very satisfied, nothing to complain about, it's a cutting board 🤣
perfect
Honestly, it's very pretty. In aesthetics, everything is fine. Unfortunately, it is reconstituted wood that absorbs water. If used to present food, it would be helpful. Although it is only intended for chopping vegetables and I rinse it briefly with hot water; It becomes heavy immediately. I wouldn't buy it again.
Fast shipping, big seller, quality item, i like it, thanks.
Great cutting board
The board is very good but I got confused with the measurements and the seller processed the return quickly. Thank you very much.
Very good, small board. It's pretty solid, exactly what i needed. Highly recommended.
Too expensive for the quality.
Very good quality
They are very good.
beautiful boards as described, arrived quickly without damage
Very fast delivery, but there was a fee for it. It turned out not cheap )) The chopsticks are wonderful, you can serve directly on the table on a board, but I expected the large board to be bigger. I made a mistake. Two medium sizes and one small one. Well, I'm still satisfied. Beautiful, cute, wooden, stylish.