Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my third repeat purchase. No problem at all.
Such a solid build for this price? I'll definitely buy again!
Perfect
Excellent
It arrived in perfect condition. At first, there was a problem with the lock not working, but once adjusted, it worked fine. I haven't installed it on the guitar yet to see if it's good and holds the tuning, but it's sturdy, heavy, and the material seems to be of good quality.
Great machine heads currently available for every guitarist who demands high quality parts for up-grade his or her beloved axe.
Extremely high-quality packaging. The product appears to be well-made. I will add another comment after using it.
Well-made, good material, maintains tuning accurately, I recommend it.
great stickers
The shipment arrived on time without any problems. This is the second set of keys from this supplier. The shipment was well secured and undamaged, just like the previous one.
Good tuners, they tune perfectly and hold the tuning well.
The most elegant lockable keys, work perfectly. They look great, are strong and sturdy, yet appear very delicate and aesthetic.
Perfect product, awesome (professional)packaging! Absolutely recommended! Thank you seller for your cooperation.
Very nice keys for the money. They move smoothly and hold the outfit well.
The shipment arrived on time without any problems. The keys look sturdy. I haven't installed them yet.
It arrived well packaged. It appears to be of good quality. I need to unpack and install it to confirm the quality.
Solid tuners no complaints lock well and look great!
Product well packaged and of excellent quality. Highly recommended!
It's good for the price. I've added some extra grease inside and am using it now.
Amazing, it came very well packaged, you can see that they are of good quality. It is thicker than the Strato tarraxas, so I will have to increase the holes a bit more, but they seem to be quite durable. It arrived in Rio de Janeiro in a little over 10 days.
Excellent product! It arrived quickly and was well packaged. I love it! Note 10" "Amazing quality, super fast delivery." I highly recommend this seller! Perfect! Exactly as described. Good material and arrived before the deadline. "Product of excellent quality." Very satisfied with the purchase. It came just right! I recommend it!" Product as advertised, fast delivery. Everything perfect.
Excellent quality tremolos, I'm already using this brand on another guitar and I'm waiting for another set to arrive so I can install it on a Stratocaster. I recommend the store.
Very good mechanics. The replacement was done without any issues and works very well. Accurate and consistent tuning.
Bulletproof packaging, looks decent. I will update the review after installation if there are any complaints.
The quality of these is much better than i thought. They are really well made, feel heavy and not cheap. They engage firmly and stay locked. I ordered 3 more sets after using these for a week. I would absolutely recommend these to anyone looking to upgrade cheap chinese tuners.