Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The leather is neither too hard nor too soft, making it very easy to handle. This time I used it for the Squier Duo Sonic. It's long enough to be used not only for solid-body guitars but also for full acoustic guitars without any issues. I plan to purchase several more in different colors for Stratocasters and Telecasters.
A good belt. It would be nice to make the yarn on the other side so that the tail points down, as is usually done on such belts.
It is made of good material, arrived in approximately 15 days to Mexico, very good quality, 100% recommended.
The texture is good, and the back has been treated to prevent slipping, so I really like it.
It is real leather.
Great old school guitar strap for my squier classic vibe 50s telecaster butterscotch blonde. Good quality leather, nice color. It took longer to deliver it than for other items that i purchased the same day.
Fantastic!!! Quality is a 1000 out of 1000.
For the price it has, it's unbeatable.
It's very good.
Excellent product, it's really worth it 🙏🏼👌🏼😎
I really like it, fantastic quality and no odor.
Very good quality strap. I'm in love with it and use it with my Telecaster every day.
Nice product. Neatly and carefully packaged.
Item as described, arrived on time. This is the fourth strap of the same model that I have bought from this seller, and I am still as satisfied with the quality: thick leather, well-made stitching, well-padded comfort cushion, sturdy metal buckle of a good size, soft leather back that does not damage the guitar's finish. . . Good purchase.
Item as described. The quality is excellent, thick and durable leather, soft on the inside, the metal buckle is sturdy, the comfort cushion is wide and well padded... It's simple, this is the second one I've bought, I'm expecting a third one to arrive tomorrow, and I'm thinking of ordering a fourth one soon, so I'll have one in each of the available colors. And I am a real buyer, it's just that I have different guitars and these straps work perfectly. Really very satisfied. Happy shopping!
Plenty long, nice leather, comfortable pad. Very good quality for the price.
Item as described. The guitar strap seems to be of good quality, the stitching is well done, and the side that will rub against the guitar provides a suede-like appearance, so there's no need to worry about scratches. Good purchase.
perfect and beautiful!!!
Excellent quality product. Adjustable in many levels and well constructed. I attached it with a rope to the handle and a button at the bottom, and it works well. I tried it with the electric guitar and it works just as well.
Soft, easy to use.
The quality of the guitar strap was excellent based on the price that i paid. I would recommend purchasing from this buyer.
It looks just like in the photos. It's my second leather strap of this model and it seems to be of equally good quality. Shipment was as fast as one could expect, i suppose.
Good item. Recommended.
Great!
Arrived super fast. Excellent quality