Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It sounds good, just the the size i got is too small for my expectations, and i was charged for delivery
Satisfied.
Broken hearts
The tambourine came broken, I haven't returned it because I needed it for some dances, it wasn't properly sealed and must have been damaged during the journey. It should have been properly sealed as it's a delicate item. I won't return it except because I was in a hurry to have it, as they will refund me but I have to order it again and then pay for shipping. I'll fix it as best I can, but I paid for something that is broken. A friend of my daughter's also received one that was broken and it's because it wasn't properly packaged.
There's a crack in the body, it needs to be sealed well.
It should have been packaged better. Too bad it arrived with a crack.
I don't have any photos because as soon as my son arrives, I take him to school. Super product, ideal size. Express shipping.
Tambourine was broke very dissatisfied
İts soo bad
Good
Wonderful product. Very good product,but delivery broke my product
Tambourine looks nice but had a chunk broken off of it on arrival
It as described the tambourine part is plywood not heavy or superior lauld it being light goot good control and balance playing it good for small music jams
Very pretty but fragile, still top-notch with a few scratches but worth it for the price I paid. I liked it.
Poorly packaged, teeth
A broken one has arrived
Pretty, but it arrived dented. And the sound is weak.
Overall good, one arrived a bit damaged but the rest were very good.
It's not what I expected... the rattle is very small... I didn't like it at all...
The sound needs some editing.
Cracked body
The baker is cute. But it's not the same as advertised. It looks big there but it's tiny, very small. That's not what I'm looking for.