Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feels and works great, it extends really far and really close, also including a string for the head of the guitar to tie it
Good quality and looks great with my guitar. it's a silly thong but it makes me smile
Very good design, durable and of good quality
Straps are very thin almost flimsy but they work well..colors seem a little off to me but again they are a great value for the price!
It fits perfectly.
Great product
beautiful and sturdy
Very good. I didn't expect it to be this good. I'm satisfied, it's large and of good quality.
Cheap and good
Good quality, the product more than meets expectations, it is a fairly compact strap. since it can be adjusted quite a bit. highly recommended.
Excellent, I used it for my bass and it fits perfectly, highly recommended.
Really comfortable
Contrary to the name, there is no leather at all. But since I use a straplock, it's not critical. The belt itself is nice and doesn't cut into the neck. I'm already buying it for the second guitar.
Beautiful and comfortable
Nice price, nice item.
Just like in the photo!
The delivery staff charged an additional 11 baht. I don't know what this fee is for, even though we have already paid in advance.
I ordered the strap particularly because about the electric guitar that is lightning pattern and this matches the guitar beautifully this is exactly why i ordered this. it took me three tries to get it but finally it's here and i love it
Great product/great seller
It has arrived and is of good quality. I haven't used it at events, but I have used it in rehearsals and it ensures good performance. Thank you very much.
pretty good
Very cool. 👍
The strap is very beautiful, I loved it for my Hero Warriors of Rock guitar.
Very effective
It is very soft, with vivid colors, just as indicated in the seller's description and image. I 100% recommend purchasing it.