Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| EU Countries | 5-20 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great
I loved it 🥰
Looks good, plays really nicely, guys, it's worth buying.
This is such a cool tool; it includes a music book with melodies, number stickers, 3 drumsticks, and sounds that are incredibly soothing.
I really liked it 🫶🏻
It's small but the sounds are amazing and beautiful, I really recommend it.
It is smaller than the reference shown in the image.
It's perfect! sounds great
Nice sound, good value for money. It's fun to play with the drum :)
It’s amazing! No need to have any previous experience with this. Very well made. Fast delivery.
perfect
Really gorgeous nice size and sound.
It was supposed to arrive by Christmas, but it seems that everything got mixed up during those months.
Beautiful and sounds good too!
My child loves it thx
Really nice, good quality
Great drum i love, thank you
Hello, I received the Glucophone that I ordered today. It arrived quite quickly (about 10 days), packed only in a cardboard box with no other protection. However, the instrument is in perfect condition. It comes with a bag for transport and three wooden mallets as well as finger tips. The device produces very beautiful sounds and melodies. Measuring approximately 20 cm in diameter, it is easily transportable and takes up little space. In conclusion, I recommend the product as well as its store. I hope my opinion will be helpful in making your choice.
Really great.
I love it, you have great and harmonious sounds, thank you all for believing in me 🏡
The box has arrived a little damaged, but the contents have not been damaged. This is the second one I've bought and I'm very satisfied. Some notes don't sound very good, but for the price I can't complain. It is a good gift for a child who likes music.
My children are so happy and relaxed playing it
wonderful sound, a fantastic device.
Acceptable sound. Very complete.
Good presentation. Good packaging. The sound cannot be expected to be professional, but I must congratulate that for less than €20 it is a very good gift for someone who likes to play instruments.