Shipping
We are proud to offer international shipping services that currently operate in over 28 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our UK warehouses are shipped through Royal Mail or Hermes/Evri. items shipped from our European warehouses are shipped through DHL. Items shipped from our US warehouses are shipped through USPS and Items shipped from our China warehouses are shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We only ship within the UK and to EU Countries.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-30 Business days |
| EU Countries | 5-30 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days, not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different item. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick service harmonica is well tune comes in nice soft pouch with small cleaning rug and instructions
Everything is fine...
I liked the harmonica, it's easy to "get started" with, and it's pleasant to play. The tools for the shower, as expected by beginners, were initially purchased in the Do (C) key, these were the Silver Star (which no one recommends, but is often the first choice in many cases) and the Rocket Amp (a completely different level), but JDR opted for a slightly lower one and in the Peddi setting, and I like how it sounds. Of course, I'm not a great harper, but playing a melody for myself seems like a good option that would be great for both beginners and more advanced musicians. I bought based on the reviews of experienced harpers, who consider the Chicago model to be worth attention.
Everything is great, the sound is awesome, JDR is on top form as always. Thank you!!!
As always, the quality is excellent. Thank you!!
It is of very good quality and the sound is amazing, I recommend it 100%. It arrived on time, everything perfect.
Excellent harmonica. Can be recommended without hesitation. Thanks to the seller and good luck in business.
I received a harmonica. Honestly, it's a great instrument for the money. I have about ten years of playing experience, mostly playing Hohner, so I have something to compare it to. This instrument is much better than most German models. I recommend it for both beginners and advanced musicians.
As always, everything is in top condition. The packaging, delivery, and the quality of the harmonica are all excellent!
The sound is simply magnificent. It's very easy to remove. Beyond words of praise.
Great price for a nice harp. half of amazon pricing.
Excellent harmonica, well built, sturdy, good tuning, responsiveness, air-tight and great volume. there is nothing the compares at this price point.
The harmonica arrived quickly and was well-packaged. It's easy to play and the sound is very good. Thank you to the seller.
Superb harmonica! I like it !
A good tool, especially at this price. Delivery was ahead of schedule.
Super fast shipping again! This is not my first experience with this seller, and once again the shipping was fast! Thank you very much! The harmonica is great! I had already bought a Paddy in D. Now I bought one in A.
Excellent, clear sound
Delivery made well before the deadline! Thank you. I recommend it! I am really surprised by the high quality of this instrument! Harmonica very well constructed, airtight, well-tuned, with a super open and bright tone... Plenty of volume and projection! I am in love with this harmonica! I also bought one in shade A, and I'm waiting for it! I bought a JDR Ninja last week and it's another amazing instrument. Congratulations, JDR! Thank you for improving our instruments with this level of ambition.
This is a really good instrument!
Very nice
Jdr best
Outstanding quality harmonicas These are now my favourite, go-to harmonica for playing live. In tune, very air tight, and a joy to play.
Received the product ahead of schedule. The harmonica is good, quite responsive. A little work and it will be absolutely excellent. The bends are blown well. Thanks to the seller.
High-quality tool, worth its money 100%. Arrived in a branded soft case.
The quality of the instrument is nothing special (tones not clean) unfortunately.