Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works very well.
Everything went smoothly and the steamer arrived fast. i was surprised to see instructions only in russian. it's a good thing that i understand the language.
5.04. Ordered on 16.04. Picked up at the pick-up point. Turned it on and it works, but the steam seems not very strong, though I haven't tested it yet. There are 3 steam modes, I didn't notice a difference between modes 1 and 2. Bought it for my wife because she wanted it :). With coupons, credits, and coins it was almost free. Thanks to the seller.
Mega great thing. Works well.
Acceptable
The product is good. It steams well and I am very satisfied, but the box was damaged during delivery. It's good that the iron wasn't damaged.
Perfect!!!!!! Perfect!!!! Perfect!!!!!!! Highly recommended, very comfortable to hold, perfect iron.
The steamer is of very good quality, I recommend it to everyone 👍
Really nice and good
quality price, spectacular, heats up super fast, very satisfied
Everything is fine, it works as it should.
I received the product. It looks good, works perfectly and delivery was fast more than projected.
Lots of steam. Much better device than 5 year old cheap model from amazon.
The steamer is good. All three modes work. Steam starts coming out within 30 seconds of plugging it in. I recommend buying it to anyone who needs it.
Works perfectly
Amazing!!! Works great!! Good quality!! Thank u
It's perfect for what I need. It heats up in 15 seconds. The only downside I see is that it's quite large, but I understand that being smaller wouldn't allow you to cover as much area at once and wouldn't be as useful.
The creases in the photographic sheets are removed well.
Simple and easy to operate, emits steam at three power levels, irons very well.
Excellent, very satisfied. It arrived really quickly, in about a week.
I received the order, but have not yet tested it. The order arrived in a complete package, the device was packed in bubble wrap... but the packaging is a bit wrinkled... the device looks good. I will update the review after testing.
The first impression was good, the steamer is not heavy, works well. There is a steam power switch. Heating is fast. I really hope it will last a long time. Packaged well and securely.
Thank you so mutch!
First time trying this type of device and I'm a fan. A wireless model would have been super convenient, but otherwise there's nothing to complain about at the moment.
Pretty good, I've tried it. It takes quite a while to reach the maximum heat, longer than stated in the description, and it has three steam output intensities. A bit large, but recommended. Now I hope it lasts and doesn't break down in a short time...