Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy. exactly as describe. came in good time. perfect for styling in my clients home.
Just like the picture will buy more for my bedroom
It looks very nice, and it works well.
The product came very well packaged, it is perfect, comes with two installation methods, one is with screws and it comes with 2 screws and 2 plugs, and with 3M type glue I found it a bit heavy to just use the glue, you also have to release it to charge and use a very strong magnet that holds the ring on the wall. I loved everything, it already comes with the charging cable but you need a power source.
wonderful lamps, I've ordered twice
Great product, easy to assemble and very beautiful
The quality-to-price ratio is really unbeatable, the wall lights are of excellent quality, nothing to complain about.
Good product. The fact that it is rechargeable helps a lot in avoiding the need to build new infrastructure.
Great value for money, arrived super fast, and was very well packaged.
Perfect, the best purchase I've ever made. It works very well.
Just as described in the advertisement!!!!
Under the experiment
Very nice, good quality, sturdy product
nice gold color, not installed yet, visually it's very nice for now
High-quality product, option for both drilling and using double-sided adhesive. 3 lighting modes with remote control. Pleasant light that is not too bright
Beautiful and functional. I recommend it.
Perfect, thank you very much.
Nice product. Recommended
Because of its beauty, it's definitely worth buying; I recommend it wholeheartedly.
It arrived in perfect condition, very well packaged and working perfectly. I was just frustrated because I thought from the photo that there were 2 lights, but that information is missing from the description. Now I'm ordering the other one that was missing.
Wonderful. I loved it.
Recomendable 100%
Nice light, could just be a bit brighter (at the brightest setting)
Everything arrived perfectly.
Just like in the advertisement, various shades of light and very pleasant.