Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super quality product! I love it! Easy to assemble! I'm going to buy another one!
Arrived in good condition and as promise
Okay
I like it at this price point.
So good!
great
I got a great deal during the sale period. It seems like a good product.
I bought it at a good price. The product arrived cleanly and without any issues~
I have received it well.
It's better than I thought. 65 inches fits well. Thank you.
It's a great product.
Good, very neat, very nice, sturdier than expected.
It was a good purchase.
Great
It's easy to assemble and pretty! I recommend it. There's no reason not to buy it with this kind of quality at this price. It's good for women to assemble by themselves.
It's good because the eye level is right!
It's a high-quality product. Apart from the slightly delayed delivery, there's nothing to complain about.
Thank you for the fast delivery. 2-tier sturdy and durable. It's convenient to move around and the area has become cleaner.
Great purchase.
It works well without any issues. It works well without any issues. It works well without any issues. It works well without any issues. It works well without any issues.
The cost-performance ratio is excellent for the price. Although the delivery was slightly disappointing, I am satisfied. It's easy to assemble and there's an instruction manual for anyone to follow.
It feels slightly cheap when assembling, but once completed, it looks neat.
Fast delivery, easy assembly, and the material is stainless steel so it's neat. I got it at a low price and it was a good purchase.
It's easy to assemble and stronger than expected, so it's okay. I plan to use it with speakers in the space below.
I am very satisfied that the delivery was made in just 4 days after ordering. I assembled it by referring to the manual, and it wasn't that difficult. I installed it in the living room and am satisfied.