Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It feels nice to the touch and seems like it would be good to use as a cover in the summer.
Thank you for the safe and fast delivery.
The delivery was faster than expected and the packaging was meticulous, so I tried using the product as soon as it arrived. The product quality was exactly as described and shown in the pictures, and the finish was neat. After using it, I found that the functions work well and the durability seems good. The quality-to-price ratio is really high, so I am very satisfied. The seller's communication was friendly and the response was quick, which makes me trust them even more. I definitely intend to repurchase!
I will use it well.
Beautiful material and good as thin summer blanket. Also fits in a washing machine, unlike other blankets
At this price point, it's illogical not to buy something of this quality.
It's good because it's useful. It's good because it's useful.
I got a discount and bought it for about 8,000 won. (200×230) I bought it because the reviews were good, and as expected, it's soft and the quality is decent.
It arrived safely without any damage. It's perfect for summer use. It's also good that there's no strange smell. I purchased it in advance in preparation for this summer. Order placed on March 2nd, arrived on March 6th.
The size is generous and can be worn from spring to autumn.
All right
Very good, I recommend it.
Great fit for my kids.
The delivery arrived safely and in good condition. I needed another blanket, so I bought it at a good price. The blanket was old so I threw it away and bought a new one. Okay.
The scoop is really for summer use. It's soft and lightweight. Its colors are moss green/gray. It's not as pretty as in the photo.
I really like it compared to the price of the blanket. It seems like it can be used almost year-round, as the house tends to be warm even in really cold winters, haha. This is so hot that I don't think I'll feel cold at all even if I sleep in it. Suitable for spring and autumn, but may be too warm for those who feel hot easily; suitable for all seasons.
It seems like it's just a blanket with a double-layered outer fabric. It looks like a regular blanket with thick cotton removed. It's a bit thick for summer use but suitable for spring and autumn. I don't see any special advantages or disadvantages. Why are the words Japan, cotton, and summer used? It's passable to use. The price isn't too bad considering the quality.
It's thin. Suitable for spring and autumn
I have already bought several, the quality-price ratio is very good. It's thin so it's for a certain season of the year.
Well it is small, so choose carefully
Good..^^
I am very satisfied.
Thick and suitable for camping and fishing. I recommend it.
good
It's soft and lightweight ~~~ I'm very satisfied with the quality.