Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. I have nothink to pointed out. Size fits perfekt. Well packed , fast delivery. 👍
Nice, it needs ironing but it's very beautiful.
Long delivery time, but top! Juust as i expected!
Beautiful fabric and bright design
Correct curtain. The fabric is a bit rough.
Fast delivery, good quality. I’ll need to iron it a bit but it’s already looking amazing! I thought it would be way darker but i love that’s a bit transparent as it doesn’t cancel out the light entirely. I love it! Definitely worth buying.
Everything as agreed!
Seems to be of good quality. The two valves are connected to each other at the top over a distance of about ten centimeters. It's a bit thick, which makes it stay securely in place.
It is only printed on one side and also the material is poor.
I bought it for covering a small window in the living room, and it's nice~^^ It feels like being in a Japanese living room~~
Fast. Product as described.
It arrived before the delivery date, very nice!
Good product
Makaasseehhh
The print is not defined enough, blurred
In real life, it's not white but rather beige with a yellowish tint. The quality is excellent, looks exactly as expected and performs its function perfectly!
Well done, everything as described.
Very beautiful door curtain compliant, a thick fabric that drapes well! superb with beautiful shimmering patterns!
Good quality curtain, I recommend it.
Perfect and amazing, great quality
Good product as described Measurements correspond to the requested. synthetic material The print is not very clear
Quality is good, print is exactly as in photo. Great value! !
As per the photo
Looks stylish 👍
It's pretty. I thought it might be too cheap... Ah~~~~ It's okay. After ordering, I added one more and installed it at home again. I need to remove the old one and order another one. Highly recommended! !