Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wardrobe is sturdy and durable, and it’s very easy to assemble. It has plenty of storage space and doesn’t take up much room in the room. It also has excellent load-bearing capacity. I’m very satisfied with this shopping experience.
The package has been received, and it is easy to assemble. The overall structure is very sturdy, and the packaging accessories are complete. The appearance of the cabinet is also very attractive, and the internal space is also large. Children's clothes can be placed inside, and the load-bearing capacity is also very good.
Assembly is simple, the workmanship of the wardrobe is exquisite, the appearance is very attractive, the overall structure is sturdy, and the internal storage space is large, which does not take up space when placed in the bedroom.
This wardrobe has good quality and is easy to assemble. There is no odor overall, and there is a lot of storage space inside. Has good load-bearing capacity.
The wardrobe is very sturdy, with large storage space and small footprint. Easy to install. The material quality is very good, i really like it.
The wardrobe structure is sturdy enough. The golden handle design is better. It can be placed in different positions and has a large storage space, which i am very satisfied with.
The packaging is well protected and securely assembled. The wardrobe has ample storage space and fits perfectly in the room, with excellent dust prevention.
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After receiving the goods, the installation is also very simple, the appearance is very popular among children, the stability is also good, the storage space is large, and clothes can also be placed.
The overall quality is also very good. It has strong load-bearing capacity and is easy to assemble with a hammer. Beautiful and atmospheric, without any odor.
I have received the wardrobe. The quality and workmanship are very meticulous, and the overall assembly is very stable. The storage space is also very large, and i am very satisfied.
The wardrobe is very good, spacious, easy to assemble, overall sturdy, of good quality, the customer service attitude is very good, and it is very convenient to store clothes.
The packaging is intact, there is no odor, the installation is simple, and the internal space of the wardrobe is large. The physical object is consistent with the picture description and has good stability.