Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived very quickly, although the packaging was a bit crushed, but it works wonderfully! I recommend the seller.
Good, very nice, great value for money.
It doesn't provide too much light, but for the price it's not possible to ask for more.
It looks good and has good lighting. I'm going to try it for a few days to see how it goes.
Better quality than I expected, well packaged and protected, has three different lights (cold, neutral, and warm). Good and affordable product.
All right. Thanks.
Very powerful lighting with multiple settings. The movable part is just right for a good grip. It's a shame that it's not a bit heavier for more stability. Like other customers, I find that the packaging really falls short.
All good
Excellent, it can run off a power bank which is what i needed since our sofa is in the middle of the room, i didn't want a cable running across causing a tripping hazard. I can easily move it between sofa and my desk. The three colours and ten brightness levels are handy. All works well 👍
Very fast delivery, excellent quality, and very easy to assemble!
Ok. The product matches the description.
Good functionality
very nice!
I love it, it's lightweight and just like the photo.
Everything was perfect.
Very convenient. I recommend it.
I received a refund due to a missing product, but the craftsmanship is not bad.
For the money, a really good product.
A wonderful lamp. Shines brightly. Consumes little. Works for a long time from power banks. A great choice for today. Assembled in a monolithic state. Nothing is loose. I am ordering for the second time. It arrived this time by Ukrposhta. Packaging - complete crap, only the original box. And it doesn't withstand transportation well, and all the components fell out. Only thanks to the package and miracle, the necklace was not lost or damaged. For the money, it's an excellent option to purchase.
everything okay
The light is not very bright. Packaging: all components were poured into a bag, a box found in the nearest trash bin was thrown in there too, the bag was sealed, stepped on it to compact it better, and sent off.
Good lamp/floor lamp. What is convenient is what consumes little. Can be connected to power banks and have high-quality, bright and pleasant lighting. The stand consists of three parts, the thread is strong, holds firmly. The flexible part adjusts well and maintains its shape. The regulator is at a convenient height. Plus there is a felt mouse to secure the cord to the stand. It's a pity that there's only one. The cord is long. All parameters match the description. Delivery is fast, Nova Poshta. And the packaging is terrible! The factory box turned into a mess during transportation. The lamp arrived intact. Overall, I am satisfied with the purchase. I intend to take another one.
I thought it would shine more brightly.
Very good
Easy to assemble, shines well.