Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Actually better than i expected being able to use an app to control the lights is really nice and was easy to assemble!
Wonderful product, I loved the effect of the light on the corner of the wall. It arrived in perfect condition, super easy to assemble. And the app allows you to change the colors and intensity of the light.
Very nice
Looks very good, easy to assemble and full of different styles. I recommend it for the price!
Great product.
The quality is good, it shines excellently, one downside is that there is no battery included in the remote control.
Good product, quality OK, well finished, complete software.
Product of excellent quality. The effect is just like in the photos.
Looks good, works as expected, quality matches the price.
The delivery and support from AliExpress are extremely poor. Annoyed with AliExpress and many counterfeit goods in the shops! About the product, it was quickly assembled and set up in the SmartLife app quite swiftly. The colors are vibrant and bright. It also comes with a remote control and can be controlled with my version using Amazon Alexa. Can you recommend the lamp? Price - / Performance ratio is good!
You can think of it as just enough quality for the price.
Arrived on the scheduled date, works great, very good product, I recommend.
The light made from points and not from straight line, The item is really good over all
Super Thank you 😊 🙏
great lamp with fun light effects. Only difficult to align on the provided foot. solved by attaching it to the wall with standard angle brackets now perfectly straight and firmly on the wall
Very simple assebly, setup with the app was a bit annoying The lamp looks good and the predefined modes are neat
Good
Very nice and app works well. Paired with google home and works a treat. Legs aren’t exactly flat had to use additional nails to sit up against the wall. Very happy
Excellent product, highly recommended.
works great
It works very well!
Very good corner lamp, works 100% with Alexa.
very good
Ok
Its working well, really fast delivery and product is not damaged. It even doesnt seem as cheap as expectet.