Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not entirely blacked out. Can still some lights through.. but happy enough with the purchase to do the job.
The quality is excellent, delivery is fast.
The quality is super good, I was impressed.
Top!! Great quality, very thick.
Very nice curtains. I have 6 of these curtains on a loft bed with a frame above the sleeping area. Since these curtains were already sewn, hanging them up was quick and easy.
I wish I had found this product earlier. The material is excellent. Completely blackout. Good finishes. Nice color. I loved it. And at an incredible price. I use it to cover books on a shelf that gets a lot of sun and it's perfect.
Does the job. Goes through a metal rail of 2cm diameter easily and blocks all light!
Good, good,
I liked the product, it looks of good quality. We have to wait to see how long it takes. The package arrived in less than 15 days.
Great value and perfect for the cubby house!
Arrived really fast and very good quality
The white curtains is more to the light gray than white but still good quality & very nice!
They look of good quality for their price. Happy with the purchase.
Thank you for the good goods. Good quality at an excellent price!
Good quality, opaque as desired!
The fabric is very good, dense. It will look beautiful.
Nice product, perfect fit on my boat. Watch carefully, this is only 1 curtain, not 2 as shown in the picture.it is mentioned in the description though, so no surprises for me, i am happy.
In line with my expectations. Very good for the price.
Great thanks
product as described good quality
Very good quality and meets my expectations, I will order again in the future
The curtains are thick and do not let light through. They are just a bit grayer; the white is not perfect. Well packaged.
Good-sized curtain for under old sink with a worktop height of 90cm. Present well, and seems sturdy, to be seen over time but at this price I won't make it difficult.
It's really good, even better than I expected because the material is nice.
Thick curtains. Full blackout. I can't explain the material but it is not cotton.