Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, very good value for money.
Excellent
I am delighted with the quality. I have already received the third one. And I am thinking of ordering more.
Great and comfortable
It's really nice and soft. I got the medium fill one. I'd suggest that anyone spend the extra money and get the higher one because one's head really does sink down and i don't there's enough fill. It's a classic example where i go to buy something on aliexpress and it's discounted from $124 to $40. One always needs to be aware of these scenarios they usually are too good to be true.
Order delayed because of customs otherwise everything perfect. Great cushion very comfortable
Excellent, really worth it, nice. I bought 2 and each one arrived separately in the shipment, nice.
I am satisfied with the product, I recommend it.
Very good!
Everything is okay, thank you.
excellent pillow, large, soft, I'm satisfied, the order arrived quickly, thanks to the seller
fine pillow quality
Good item
Very good quality, a bit expensive.
Very good quality, I recommend.
This is really good... I want to buy it again... the price is expensive. 😢 I bought it because the same picture was posted on Cheonwon Mart. I wish it was the same. There should be a download like in the video, but it's really not there. Even without it, it's really comfortable and fluffy. I want to buy again
The pillow is soft and comfortable to sleep on. I previously bought a pillow that was also soft but it was still more rigid. This one is soft like a feather. Before this, the pillow I bought in Israel was synthetic and the synthetic fiber clumps up and sometimes it's not very pleasant to sleep on it.
The best pillows ever. I don't even know which pair I'm buying anymore. Perfect for a gift. Store gets 10 ⭐️⭐️⭐️⭐️⭐️
very beautiful pillow very good quality a good purchase
A comfortable pillow
Great pillow
Great product . I loved it
The product arrived on the ninth and eleventh day. Very fast. High-quality pillows, it was very pleasant to communicate with the seller. Thank you very much
As described in product description. Very good quality.
Excellent product, great price