Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
Got refunded 30%. arrived in multiple packages. poor quality the grass falls out. got mats that weren't all the same size.
Really happy with this moss lawn, it is good quality and thickness. the colour is the same as the picture. looking forward to using it for my craft project of a miniature village.
Very good 👍 👍 👍 👍 👍 👍 👍 👍
The quality is okay.
I really liked the design, very good product and quality, thank you.
It came folded :( there is a sharp crease down the middle 😫 Shipping was fine :) the color is beautiful and as described.
These are awesome, very detailed!
Great item, wonderful for dioramas, exactly as shown in the images. shipped very quickly and arrived in great shape. if you are looking for realistic landscape without over-spending this product is an excellent option. i recommend this product and this seller and would shop here again. a++++++
Just as advertised
Fast shipping, everything as described, very good quality, would gladly order again 👍
Beautiful artificial grass mat for landscape design.
Very good quality, and is so realistic it has mud patches and tiny leaves that look like they fell from trees, it is so good!
Very well imitated as a terrain. I like it a lot.
Perfect!
Excellent products, I am happy with my purchase. The only downside is that the finish is too shiny in my opinion, but it can be reduced with a bit of matte finish. Otherwise, the result is impeccable and realistic.
Looks very nice. It can be easily bent and be placed on uneven surfaces. It looks detailed enough even for my model kit dioramas.
Ok
Great item, but i have to pretend to mow it every weekend.
It's quite good but it gets very dirty.
Good quality, quite realistic, I recommend it.
Perfect, it has good detail. It arrived very quickly.
Sheds a lot of plastic bits, but i'm hoping that will eventually slow down with use, otherwise good.
Looks fantastic, very happy
corresponds to the description.