Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2nd one I'm asking for
A few parts were damaged, but I was able to use them. It does its job. We'll see if it lasts over time and if it doesn't yellow. I don't know if it was treated with UV.
I highly recommend it, although the delivery was a bit long.
Assembled, we'll see if it gets through the summer; it seems okay but of low quality.
very beautiful easy to connect together
Is my second purchase 🥰
Happy with the purchase and delivery was well ahead of expectation. Quality is acceptable but the two pieces were rolled and packed tightly, which caused snapping of some "sprouts".
It’s very nice and easy to install. I bought more to complete the rest.
For the price, it's quite good; we'll see how long it lasts.
It looks very nice, of the ones I've ordered, it's the cutest.
It's quite fragile, but it fits more leaves well. If you put it, it looks great.
Very good
I use the fence to hide piping's in my balcony. It did the work good!.
Well packaged, neatly wrapped in good condition. Everything is okay.
Excellent product
Nice!
The package arrived very quickly. Exactly as described. I'm satisfied. There will be a railing for the balcony!
Very beautiful, covers everything and has qualities for rain for a long time, recommended this summer for decoration.
It looks great on the balcony, and it also provides privacy while adding a bit of color. It looks very nice.
Perfect i love it thanks
It's not the same as the photo; I had to put another roll on top to make it cover well. Many free spaces!
It's great, super useful.
Nickel
Good quality merchandise,good communication on your order status and a follow up message to confirm your order,and a prompt delivery.
Impeccable