Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, soft and very practical. It's the second one I've bought. I put the previous one in the dishwasher and it got deformed. Not dishwasher safe, could you please let me know?
Garlic chopper works well. Will repurchase.
I received the order and tried it out; it works well and is practical and useful. I recommend trying it.
A wonderful product, I highly recommend it 💯
Chop chop chop.
Very good item and useful, take 900 ml because 500 is a bit small otherwise good and seems solid thank you.
Very practical. Dices the onion very easily.
It's super good, I highly recommend it and thank you to the seller, excellent quality.
very good cuts very well for making refried potatoes or cutting carrots
The packaging box was dented during transportation and was in a mess, but I received the product without any issues. I tried grinding halapinno and it grinds well and is good.
It's very good. to crush garlic and onion, etc. I liked the material.
It can be cut well with light force. It's convenient.
Happy with my order and my food well crushed
Great for in my rv, works super! !
Good product just as described, recommended.
Very good product, saves a lot of time in the kitchen, I have already bought it several times, it arrived well and within the stipulated time.
Very nice size. I have a smaller one for garlic but this one will be great for onions and bellpeppers etc...can't wait to use it.
Cuts very well, seems to be well-made. I will update if it gets damaged.
I like it because it's practical but for small portions, this product is also great in large sizes for me.
A wonderful invention, i'm buying it for the second time already.
It's small so it's easy to store. Although it's light in weight, it doesn't lack stability and is perfectly fine for use.
easy to use. chops well. good size
It's bigger than I thought, which is great! The blades are sharp so you need to be careful when washing them separately!!! It spins cool and well!!!
I use it daily. It leaves the vegetables very well cut and saves time when cooking. Thank you very much!!!
It's very good at a good price, it comes with double blades and the capacity of the cup is excellent.