Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am satisfied, great price and quality.
The product arrived on time. Well packaged, arrived intact and without damage. Haven't used it yet. Sturdy plastic. I recommend the seller and the grater.
Thank you, seller, the item matches the description. Great value for the price. Best regards, I wish you success.
Convenient. I liked it.
Good value for the price. Needs more sizes of the cutting part but you get a good selection
The product was delivered promptly. The quality matches the product descriptions, but unfortunately it is a 4-in-1. I also need to purchase a friction protector, otherwise it can be dangerous for the fingers.
A very lightweight and convenient vegetable slicer. I use it regularly in the kitchen. The product seems durable.
Unfortunately, it's a bit bent, so the discs are uneven. It's not possible to bend it on its own. But at this price, I'll just accept it as is.
The product already meets the description, but after use the plastic changes color slightly, which does not affect its functionality in any way.
Very practical for slicing vegetables in different ways thanks to the multiple grids. Very lightweight. I hope it's not too fragile in use since it's all lightweight plastic.
Good quality/price
It is exactly as you see it in the photo and works very well.
good product
I highly recommend it. Very sharp, great price, fast delivery.
Everything is as shown in the photo. The knives look sharp. They should work well.
I am very satisfied, excellent product for the price.
Thank you so much
Very good, I liked it.
The product was missing one grater. I received a refund. Okay.
Works well. Compact and easy to clean.
I did not receive 1 cover; it was supposed to be 5&1.
it's very good
Excellent quality and fast delivery
Ok
The quality is up to par, I recommend it to you.