Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received, very very happy with my purchase it is solid small and sturdy I will use it often quality plastic the platform is made of rubber which will prevent it from slipping it is very stable thank you very much.
Excellent product with 3 interchangeable steel blades, possibility to slice, grate finely or coarsely, I am very satisfied with the purchase.
On time order, live this stuff, highly recommend …great size, good material… i used once, i am satisfied
I was thinking of grinding garlic, but the small size didn't work, so I used the medium size and it worked well~ I think carrots and potatoes will work too.
The vegetable cutter is simply top for this price. It's perfectly made, convenient, all parts are adjusted well, the attachment to the countertop is superb, I'm delighted. I definitely recommend the product and the store!
Very nice product, haven't tried it yet. But it feels like a sturdy, solid product. Fast shipping and handling. Thank you!
The combine is worth its money. The plastic looks nice, the handles are not cheap, the metal doesn't bend like tin. There's a rubber suction cup at the bottom of the combine, it sticks well to the table - you can't pull it off. I RECOMMEND PURCHASING.
The suction cup for fixing may slip due to moisture, but it cuts very well and quickly. It's three times faster and easier compared to a regular flat slicer.
Very good product, easy to use and wash. Delivery time is very fast.
Great product, I use it every day because it's easy.
This is very practical chopper and grater for food. No electric motor, simply manual operation, no bothering
fantastic, just what I was looking for to not make much effort with the typical grater, I'm delighted, honestly, I didn't expect the grater to be so good. I hope it lasts a long time. Thank you for being such a quick seller. Regards.
Easily and promptly grindes carrots and almonds. Very high quality.
cool grater, my wife liked it. There are no comments about the product quality, it looks simple and reliable. The blades are hard, not 'foil'. There is no plastic smell. The price is almost $20, which is a bit expensive, but it's worth it. Delivery took two weeks 👍
So good, you can make vegetables so fast, it will save me a lot of time!
very good product. The box is wrinkled, but the product is intact and of good quality. It cleans everything perfectly. Cheese, honey, cucumber, potato. I recommend the seller and the product.
I am very satisfied with this purchase. I am already ordering a second one as a gift, the first one works for me almost every day. The quality is good, the plastic is durable. I recommend both the product and the seller.
It's plastic, but hopefully it will still do a good job. I didn't yet try it out. My kids like it...
Excellent device, highly recommended, very satisfied, very very satisfied.
I bought a manual cutting knife for soap cutting, but I didn't have high expectations because it was cheap. However, the blade holds well and the cutting surface comes out neatly. It's adjustable in thickness, so it's very useful for cutting CP soap, and it's easy to clean, which makes me satisfied.
Very practical devices for camping as they do not require electricity and are easy to clean. Thank you.
If you don't have a perfectly smooth table, it's difficult to attach the suction cup and the work becomes more challenging. I grated some carrots and the plastic immediately took on color and it cannot be returned to its original white state. Otherwise, the product is of good quality and meets expectations.
cool ergonomic item. works perfectly, durable, the suction cup holds tightly.
Excellent vegetable cutter, slices vegetables very quickly, convenient and safer than using a regular grater. The quality of the plastic is good, arrived in a box intact, well-packaged. Fully matches the description. Arrived in Ukraine very quickly, about two weeks. I recommend both the product and the seller, thank you very much!!!
Excellent product, 👌 matches the description, the material is of quality, it is easy to assemble, comes with 3 cylindrical metal slicers, a handle, the stand, a brush for cleaning, and the adapter to push the food, the box is thick.