Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it well and will use it well. Next time I will order again and leave a review. So far it looks good and seems easy to use, so I'm looking forward to it.
Excellent craftsmanship. The assembly is not complicated, but it's worth watching the video from the product description first. Very fast delivery. I recommend the product and the seller.
Nice shelf. Easily assembled. Convenient and sufficiently sturdy. Delivered very quickly.
Exactly like in the decscription!! No more mess under the sink, very much recommanded
It worked perfectly. It is sturdy enough without being too heavy. The rails run smoothly with weight and hold quite a bit of weight.
simple but practical. adjustable in height
Very fast delivery, carefully packaged, sturdy product. Very easy to assemble and adjust to the desired height. Also included assembly instructions. Impeccable, highly recommended. 👍🏽
Very convenient Not incredibly strong but enough for cleaning stuff
Excellent, it turned out very well.
Super matches the advertisement perfectly.
The middle shelf of the sink in my new house was bent, so I tried to replace it. It was inconvenient to sit down every time I used seasoning, so I searched for a sliding shelf and purchased it. My high school son helped with the assembly and said it wasn't difficult. The adhesive tape securing to the bottom is a bit weak, but if needed after use, it will be firmly attached.
As described, practical, easy to assemble. Looks quite solid, we'll see over time. However, I am satisfied for now.
The shelf under the sink fits perfectly. It is pleasant to push in and out. One just needs to ensure that the respective compartments are not filled too heavily. The quality is absolutely suitable for the price. 👌🏼
Perfect, I'm delighted. It saves space, easy to assemble, thank you so much!
easy to assemble and a very useful item when you have little space for storage
Look and feel solid. Only concern is falling when opened due to weight distribution. Considering fixing it to the wall.
Excellent organizer for the kitchen! I use it to store cleaning products—everything is within reach and in order. The design is sturdy, and the baskets slide out conveniently. Compact but holds a lot. Very satisfied, recommend!
Arrived quickly despite the war here, easy to assemble, looks sturdy, I assembled it myself, convenient to adjust the height and holds a lot of baskets. Very happy with the purchase, in our stores they sell it more expensively.
My kitten loves it 😀 . Need to order a new one i guess. Easy to assemble and quite sturdy. Like the quality
Excellent product! Thanks
Excellent quality, super easy to assemble, durable, worth the purchase, fits perfectly under the dishwasher.
Very high quality and strong product. Size suitable for drills in Israel. You can put 2 and still there will be space in space between them
Package well packed and arrived on time. I recommend.
The shelf is as in the picture, easy to assemble, very high quality, beautiful, spacious, bought two pieces. 👍
Received quickly. Very practical, easy to assemble, and quite sturdy. I recommend!