Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is okay.
It's pretty, but I made a mistake and bought it for charging purposes. I don't think I can use the rechargeable one in the bathroom...
The person who designed and produced this product deserves congratulations! Simple in details, ensuring perfection and sophistication! Wonderful, high quality! Is this trash? It's not possible to use that term (laughs) because it doesn't deserve to be called that! It's beautiful, better than in the description, there's no photo that really shows how perfect it is! It works perfectly, it stays open when it recognizes your hand's presence. Excellent finish. Comes in the original box, well packed, without damage. Thank you very much, seller! Success!
Super as described 👍
Just a few steps away from using it already. It charges and it's done
Good purchase, good sensitivity to open the lid when passing your hand and touching it below. Compact but of good size.
The quality is within expectations. It has a good size for use in the bathroom. The design is modern, pretty, and the sensor worked well. The battery's durability will only time tell.
Very difficult to program.
For now, good
It arrived very quickly. The product matches the description. Didn't communicate with the seller. Opens quickly, closes tightly.
Beautiful and compact trash can
Thanks.
The product is good, but it's small... I was using a 10-liter trash can, but this one is smaller... When I put the handle in, the bag remains... I need to buy a 20-liter one again.
Arrived broken
The color is much brighter than the picture
Excellent!!!! !
Very good product, but I didn't imagine it would be so small.. it's my fault.
Too small
Good
This is the second one I buy. I recommend
Very good!
I loved it, it has a large capacity, the product is exactly as described, it comes with a battery.
Perfect!
It might be difficult to use it on the desk. Even a slight touch on the desk triggers the sensor. Overall, the sensor is quite sensitive, so I use electrical tape to cover half of the sensor.
Very nice, takes two batteries , packed well