Shipping
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship my items?
Items from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Items shipped from our US warehouse are shipped through USPS. Items shipped from our UK warehouse are shipped through Royal Mail or Hermes/Evri and the items shipped from our European warehouses are shipped through DHL
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more items may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United Kingdom | 5-20 Business days |
| U.S.A, Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shiretail (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
It's real silk! It comes very well protected and presented. I confirm that you sleep more comfortably, your hair is less frizzy and knot-free, and even your skin feels better, but above all, it's how comfortably you sleep. Yes, it does stain on the first day because saliva, facial grease, etc. stick and show immediately. I use it at home for one day and on the third I wash it in the washing machine on a delicate cycle. The saliva and grease stains on the face came off well, but keep that in mind, you need to have several sets to rotate them every two days at least.
Very nice packaging. Recommend 100%. Can be gifted without any issues.
Very nice quality
Great quality pillowcase. It’s real silk. All the stitches are perfect. Nice packing and fact delivery. Thank you
Finally, I have received my pillowcases. 🥰 Arrived on time, about two weeks) Everything is fine, packaging intact. Pillowcases with zippers. I am satisfied with the quality. Thank you, seller! Peace to Ukraine! World peace ☮️
The product arrived very quickly, it's real silk. Super quality) the dimensions fit perfectly for my pillow.
Sh rep knows design design design design design design Sh rep knows design design design design design Sh rep knows design design design design design
Delivery takes about 2 weeks. I expected a lighter color, but it will do. I took advantage of the discount period with a promo code. The size matches. The fabric is thin, the lining is wide. The fabric sample was tested, the ignition test was successful. I've been sleeping for two days, my hair is smooth. I think that this will be a successful purchase. If there are still discounts, I will take more.
I am simply captivated by my new silk pillowcases! It was an experiment, but now I understand why everyone praises them so much. Firstly, **my hair has become much better**. Previously, I used to wake up with frizz in the morning, but now my hair is smooth and doesn't frizz. This is truly charming! Secondly, facial skin also feels better. The fabric **doesn't rub against the skin** and I noticed that in the morning there are no creases like from regular cotton. They are incredibly **soft and pleasant to touch**, sleeping on them is a delight. In the summer, the pillowcases provide pleasant coolness, and in the winter they retain warmth. This is a genuine investment in beauty and comfort. I definitely recommend silk pillowcases to anyone who wants to improve their sleep quality and take care of their hair and skin. This is a must-have for the bedroom!
Good quality material. 100% silk. Packaging is good. Arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. I recommend it. Good quality material. 100% silk. Packaging is good. It arrived quickly. Recommend
Even pleasant to the face. Delivery 11 days to Ukraine. The package is wrinkled, but it's okay. There is a piece of fabric to check if it is natural silk. I will order in another color.
Very good quality, shipping took alittle longer than id like, but the packaging and produxt was awesome
Fully matches the description and seller's pictures.
Be careful about what size you order
finally allowed myself to buy such a pillowcase. Very pleasant to the touch and the color is excellent. I bought it to take care of my hair. But even from an aesthetic point of view, I really liked it.
The material is good, it doesn't show through, it doesn't stretch. It arrived a little crumpled, but the packaging is good. A small piece of fabric was added to check the quality
Good
Very good
Fast delivery. Excellent quality. Packed in two balls. Instructions for caring for natural silk products. Certificate. The size and color fully match as shown in the seller's picture. Thank you! I recommend.
Good and the color is cool